Go toLog in Go toSign up

FREE DELIVERY IN CANADA ON ORDERS OVER $199*

Frequently Asked Questions

General

Our showroom is conveniently located in the design district of the Town of Mount Royal, Quebec at 5670 Rue Pare. It is easly accessible from highway 15 North and South bound.

Designers, architects and trade professionals who join our Professionals’ Program can expect unparalleled service, free workshops and exclusive benefits. You will enjoy working in our 14,000square/foot showroom over complimentary espressos and lattes, with guidance from true lighting and hardware specialists. Learn more about the program here.

Sales tax is charged for your order based on the laws and regulations of the province or the state indicated in the shipping address.

We want you to buy with the confidence that you’re paying the lowest price available in Canada. We can’t control our competition, so should you find a lower Canadian price on the same item, we will pay you back the difference plus 10%!

Please consider that all of our prices are already discounted from the retail price in order to compete in the very competitive online world. If you are interested in pricing for a large volume order, please call us at (514) 416-2013 or email support@montrealluminaire.com. If you are a designer, architect or trade professional, learn more about the exclusive benefits we offer in our Professionals Program

We accept all major credit card cards including American Express, Visa and MasterCard. We also accept PayPal, cheque and wire transfer.

Shipping & Returns

To check the status of an existing order, please call (514) 416-2013 or send an email to support@montrealluminaire.com.

Canada: We offer free shipping on orders over $199 in Canada. Orders that do not meet the $199 threshold are charged a shipping fee based on the weight of the order, and the fee is calculated on the first page of the checkout.  

Free In-store pick-up: You are always welcome to pick up your purchase in store.

International: We will be happy to provide a competitive shipping quote for deliveries outside of Canada. For questions about shipping, delivery and a “white glove” service option, please call us at 514-416-2013 or write us at support@montrealluminaire.com.

In-stock orders ship from our warehouse in Montreal and typically arrive anywhere in Canada within 3-5 business days. Deliveries are made Monday-Friday during regular business hours. 

If an item is not in stock we will contact you with the expected delivery date. Please be aware that your product may be shipped directly from the vendor for faster delivery. 

We are happy to provide you with delivery quotations for expedited deliveries as well as international orders.

We use Canada Post, FedEx or UPS to ship most products, though items that are too large are shipped via specialized carrier. In most cases, these specialized carriers will call you prior to delivering your order to arrange a convenient delivery time during regular business hours. If you require special assistance or “white glove” service, please call us at (514) 416-2013 or email support@montrealluminaire.com.

Yes, we ship internationally. You may be required to pay duties, broker, and clearance fees depending on the origin of the products ordered. Please call (514) 416-2013 or email support@montrealluminaire.com for assistance.

It’s our pleasure to assist you with your return. Please contact us within 14 days of receiving the product and consult the details of our return policy here. All returns require a return authorization number to be processed and some returns may be subject to restocking fees. 

Search