Montreal Lighting & Hardware strives to provide customers with the best customer experience on the web and offers a very convenient replacement and return policy. The details of the policy are listed below, and our dedicated customer service agents are always available to help.
WHAT IS YOUR RETURN POLICY?
Montreal Lighting & Hardware works to provide a hassle-free return process. Products may be returned under the following conditions:
Once a product has been received, we will work to provide credit to customers as quickly as possible.
HOW DO I MAKE A RETURN?
To return an item please send an email to Customer Service for a return authorization number. After a Return Authorization is requested, we will:
Credits will not be issued for products damaged or lost during shipment, and you will be responsible for filing a claim with the shipper. Therefore, it is recommended to ensure all return shipments are packaged properly and provide us with tracking information.
DO YOU DO EXCHANGES?
Most manufacturers do not reduce return fees for product exchanges, however at Montreal Lighting & Hardware our goal is to ensure that every customer is satisfied with their purchase. We are proud to cover the return fees for our customers in the case where they wish to exchange what they ordered for a product of equal value. Please contact Customer Service via email to inquire about exchange options. We will respond to your email within 24 hours on weekdays and 48 hours on weekends.
MY SHIPMENT ARRIVED DAMAGED OR DEFECTIVE. HOW DO I GET A REPLACEMENT?
Montreal Lighting & Hardware will replace damaged, defective, or broken products and glass, free of charge, under the following conditions:
If you discover damaged products upon opening a shipment please contact Customer Service immediately to take appropriate action to resolve the matter. We will respond to your email within 24 hours on weekdays and 48 hours on weekends. We will file a claim with the manufacturer and do our best to get your product repaired or replaced as quickly as possible. Montreal Lighting & Hardware will not be responsible for expedited shipping of any replacement parts or products. If the replacement product is backordered extensively, we will retrieve the damaged product or instruct you to discard it and issue a credit for the item.