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At Montreal Lighting & Hardware, we are committed to delivering a smooth and trustworthy shopping experience. We understand that sometimes a product may need to be returned or exchanged. Below is our detailed return and warranty policy to help guide you through the process.
Customers must notify us within 14 days of receiving the product to be eligible for a return.
Returns requested after 15 days from the delivery date will not be accepted.
To start a return, please email our team at support@montrealluminaire.com. We will confirm your request within:
24 hours on weekdays
48 hours on weekends
A Return Goods Authorization (RGA) number is mandatory for all returns. Returns without an RGA will not be accepted.
Customers are responsible for return shipping costs, unless the return is due to a shipping error or a defective product.
Items must be returned in their original packaging, including all components and accessories. Improperly packaged returns that arrive damaged may be refused or denied a refund.
Products must meet the following criteria:
Uninstalled, unused, and in resalable condition
No cut wires, scratches, or signs of installation
Original packaging must be intact
Custom or special orders
Clearance and final sale items
Items discontinued by the manufacturer
Installed, wired, or modified products
Light bulbs or opened accessory items
Orders cannot be canceled once shipped (from our warehouse or a manufacturer’s).
If a shipping label has been created, the order is considered in transit and will be subject to the return policy above.
Returns are subject to a 25% restocking fee. This covers inspection, repackaging, return logistics, and processing.
Store Credit Option: Choose a store credit (gift card) instead of a refund, and we’ll waive the restocking fee. Store credit never expires and can be used on any future purchase.
Special orders follow the standard return policy once shipped.
If you'd like to cancel, please do so before the supplier releases the order.
Large or fragile fixtures may need custom return shipping—contact us for help before returning.
Email us at support@montrealluminaire.com to request an RGA.
We will issue the RGA number and return shipping address.
Once the item is returned and inspected, a refund or credit will be processed within 30 days.
You are responsible for filing any claims with the carrier for lost or damaged return shipments. We recommend using a trackable and insured service.
If returned items are damaged or unsellable, you will be notified.
No refund will be issued. You can choose to:
Have the item shipped back to you (at your expense) within 14 days
If we do not hear back, the item will be discarded
Notify us of any damaged or defective items within 14 days of delivery.
Email support@montreallighting.com with photos or videos to support your claim.
We will:
Respond within 24–48 hours
Coordinate repair or replacement with the manufacturer
We do not cover expedited shipping for replacements.
Please retain all original packaging until your claim is resolved.
If an item is missing from your order, notify us within 14 days.
We cannot process missing item claims after this period.
If damage is reported after 14 days, we cannot offer a free replacement.
However, we may offer:
A discount on a replacement
Assistance in coordinating repair at the customer’s expense
After the 14-day damage window, your product may be covered by our limited warranty:
Electrical issues (within 1 year of purchase)
Cosmetic damage (scratches, cracks, broken parts)
Consequential or property damage
Installation/removal labor
Modified, misused, or improperly installed products
Light bulbs (including those shipped with fixtures)
To file a warranty claim, email us with your order number and description of the issue.
If you’re unsure about any part of our return or warranty process, or if you need personalized support:
📧
support@montreallighting.com
📞
514-416-2013
Our friendly customer service team is always happy to assist.